OVERNIGHT SHIPPING FOR ALL ORDERS PLACED BEFORE 15:00 EVERYDAY*

FAQs

About Ordering

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Orders placed by 15:00 on any day are dispatched on the same day via overnight express for next-day delivery*. Optionally you can choose a delivery date and a delivery time-frame during checkout.

No problem. Simply place another order and add 'ADDTHIS' to the promotion code field during checkout to combine delivery with your previous order and remove the additional shipping fee. We ask that you please write 'Please combine with HFXXXXE' (using the order number) in the comment section during the checkout process.

Currently due to the remote location, the following prefectures cannot be serviced via overnight express but 2nd day delivery only: Hokkaido, Aomori, Akita, Miyazaki, Kagoshima, Okinawa, some areas in Nagasaki and other remote islands.


Your order is shipped fully temperature controlled all the way until your door. Our delivery partners are Yamato and Sagawa. We care about the environment. All shipping material and boxes are recycled paper only. We don't use any plastic or Styrofoam packing material.

We partner up with a third-party courier service, called Yamato Express. This is not the regular parcel courier but a service specialized in handling perishables. The handling and delivery of your order all happens temperature controlled which is a very costly way of transport. This way we can guarantee that your order has never left the cold-chain and was handled properly from our warehouse all the way to your doorstep. This is also one of the reason why we do not use styrofoam boxes, dry-ice or plastic. We offer free shipping on orders over 10,000 yen.(Hokkaido, Okinawa and Remote Islands are excluded).

Yes, we offer free shipping on orders over 10,000 yen.

Please note that Okinawa, Hokkaido and small isolated islands are excluded from free shipping but we offer a 50% discount on the shipping fee if the order exceeds 10,000 yen.

We like to keep it simple and transparent. The shipping fee is a flat rate per order. Free shipping is offered from 10,000 yen. Sorry, we deliver only within Japan.

Main Islands: 950 yen

Okinawa and Hokkaido: 1,650 yen

Our warehouse, the dispatch center, the parcel distribution center as well as the delivery trucks are all temperature controlled. Your order never leaves the cold-chain. This is guaranteed.

In case you are using a desktop computer. Proceed to the checkout and you'll have a 'Coupon or Gift Card' box on the right panel. Enter the coupon code and click on 'Apply'.

In case you are using a smartphone or a tablet you'll find a 'Show Order Contents' bar at the top during checkout. Tap on the arrow to expand the selection and you'll find the 'Coupon or Gift Card' field right there. Don't forget to tap on the apply button to reflect the coupon to your current cart.

Absolutely, simply choose the desired delivery date and time during checkout. The following time-frames are available. Please note that it is not possible to set a specific delivery time, eg. 15:30.

8:00 -12:00
14:00 -16:00
16:00 - 18:00
18:00 - 20:00
19:00 - 21:00

Yes, you can pick up your order from our dispatch center in Atsuta, Nagoya in the Aichi prefecture on weekdays during our business hours. Please choose 'local pickup' during checkout.

If your residence does not have a concierge or somebody to sign for the delivery your order can't be left unattended due to safety regulations. The delivery service will leave a note and you can easily request for redelivery. Your order never leaves the cold-chain.

Yes, we do. You might have to pick up the delivery at the front gate. We strongly advise to leave a local cell phone number for the delivery service to reach you. In case on-base delivery is not permitted or deliveries fail multiple times we will reroute your order to the nearest courier office for pickup at your earliest convenience. Note that your order will be kept in a fully temperature-controlled environment and never leave the cold-chain.

About Our Products

Generally, frozen meat products come with a frozen best before date of over 6 months.

Each product comes with its own label and expiration date. The expiration is written in Japanese: 賞味期限 (shou-mi-ki-gen) and the format is yyyy/mm/dd. Please check each individual product at hand. 

Fridge Defrosting
Plan ahead. Calculate about 24h per 1kg or 2lbs. Note: Once completely defrosted the sealed pack is safe and of good quality for 3 days if stored in the fridge. Can be refrozen without cooking, there is no safety concern but a slight noticeable decline in taste and quality.

Water Defrosting
Use a big bowl and fully submerge in cold tap water, change the water every hour so it continues to defrost. Note: Double bag to prevent water entering the pack in case the vacuum seal breaks. We recommend cooking the meat after defrosting as soon as possible. Do not refreeze again for quality and safety reasons.

Note: When defrosting meat always place the packs in the lowest compartment in the fridge. This is a precautionary common practice to prevent a possible liquid leakage on all the items below. Always double-bag the items or place in a bowl to prevent leakage of blood in case the pack's vacuum seal breaks during the defrosting process.

Yes, most of our products come in portion sizes and are individually vacuum packed. Please check every product page for more details.

Thank you very much for your support. Every product page has a 'Leave a Review' section at the very bottom. Please feel free to leave an honest review. All reviews are anonymous and don't require an account. Once submitted your review will show up immediately and be public for everyone to see.  Please do not include personal information.

Without going into traumatic details, 'high-welfare' veal or foie-gras is simply not possible to produce and we do not plan on ever offering or selling low welfare products. Thank you for your understanding.

We do not specifically carry or import halal or kosher products. Some items are labeled as kosher or halal by default from the country of origin.

Our packaging is sous-vide ready (the process of cooking meat in their packaging in hot water for a prolonged time) for water temperatures up to 95°C (200°F). We do not recommend temperatures close to the boiling point but temperatures around 60°C (140°F) with a cooking period between 45 minutes and 3 hours, depending on the type and thickness of the meat.