FAQs

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We dispatch on weekdays except on national holidays. We deliver any day of the year! Order by 13 noon on weekdays for same-day dispatch.

Your order is shipped fully temperature controlled all the way until delivery to you. Our delivery partner is Kuroneko Yamato Express. We care about the environment. Our shipping material and boxes are 100% recycled paper only - no plastic is used.

We partner up with a third-party courier service, called Yamato Express. This is not the regular parcel courier but a service specialized in handling perishables. The handling and delivery of your order all happens temperature controlled which is a very costly way of transport. This way we can guarantee that your order has never left the cold-chain and was handled properly from our warehouse all the way to your doorstep. This is also one of the reason why we do not use styrofoam boxes, dry-ice or plastic.

Yes, we offer free shipping on orders over 10,000 yen.

Please note that Okinawa, Hokkaido and small isolated islands are excluded from free shipping but we offer a 50% discount on the shipping fee if the order exceeds 10,000 yen.

We like to keep it simple and transparent. The shipping fee is a flat rate per order. Additionally free shipping is offered from 10,000 yen. Sorry, we deliver only within Japan.

Main Islands: 950 yen

Okinawa, Hokkaido and Small Isolated Islands: 1,650 yen

Our warehouse, the dispatch center, the parcel distribution center as well as the delivery trucks are all temperature controlled. Your order never leaves the cold-chain. This is guaranteed.

In case you are using a desktop computer. Proceed to the checkout and you'll have a "Coupon or Gift Card" box on the right panel. Enter the coupon code and click on "Apply.

In case you are using a smartphone or a tablet you'll find a "Show Order Contents" bar at the top during checkout. Tap on the arrow to expand the selection and you'll find the "Coupon or Gift Card" field right there. Don't forget to tap on the apply button to reflect the coupon to your current cart.

Absolutely, simply leave a note in the comment box during checkout. The following time-frames are available. Please note that it is not possible to set a specific delivery time, eg. 15:30.

8:00 -12:00
14:00 -16:00
16:00 - 18:00
18:00 - 20:00
19:00 - 21:00

Yes, you can pick up your order from our dispatch center in Atsuta, Nagoya in the Aichi prefecture on weekdays during our business hours. Please let us know that like to pick up your order ahead of time. If a shipping fee is charged during checkout we will reimburse the shipping fee in cash.

If your residence does not have a concierge or somebody to sign for the delivery your order can't be left unattended due to safety regulations. The delivery service will leave a note and you can easily request for redelivery.

Yes, we do. You might have to pick up the delivery at the front gate in case the courier service is not allowed inside. We advice to leave a local cell phone number for the delivery driver to contact you.

Generally, frozen meat products come with a frozen best before date of over 6 months.

Each product comes with its own label and expiration date. The expiration is written in Japanese: 賞味期限 (shou-mi-ki-gen) and the format is yyyy/mm/dd. Please check each individual product at hand. 

Fridge Defrosting
Plan ahead. Calculate about 24h per 1kg or 2lbs. Note: Once completely defrosted the sealed pack is safe and of good quality for 3 days if stored in the fridge. Can be refrozen without cooking, there is no safety concern but a slight noticeable decline in taste and quality.

Water Defrosting
Use a big bowl and fully submerge in cold tap water, change the water every hour so it continues to defrost. Note: Double bag to prevent water entering the pack in case the vacuum seal breaks. We recommend cooking the meat after defrosting as soon as possible. Do not refreeze again for quality and safety reasons.

Note: When defrosting meat always place the packs in the lowest compartment in the fridge. This is a precautionary common practice to prevent a possible liquid leakage on all the items below. Always double-bag the items or place in a bowl to prevent leakage of blood in case the pack's vacuum seal breaks during the defrosting process.

Yes, most of our beef products come in portion sizes and are individually vacuum packed. Please check every product page for more details.

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