Terms & Conditions

SECTION 1 - POINT PROGRAM

  1. The exchange rate for rewards are subject to be changed without prior notice. Ways to earn points and the values that these reward are constantly evolving. Be on the lookout for new ways to earn or subscribe to our newsletter to know when these become available.

SECTION 2 - POINTS

PART A - POINT EXPIRATION

  1. Points may expire after 1 year of inactivity. Activity includes any action that causes your points total to change. Please contact us if your points have disappeared.

PART B - POINT TRANSFERS AND MOVEMENT

  1. Points cannot be transferred between the English and Japanese store, between customers, or between accounts.

PART C - EARNING POINTS

(I) Placing orders:

  1. Points for orders are rewarded only once the order has been shipped.
  2. You cannot earn points for orders placed before the point system was introduced.

(II) Birthday reward:

  1. The birthday reward is rewarded once per year, even if the birthday date is changed.
  2. To be eligible for the birthday reward, your birthday must be entered at least one day in advance of the actual date.

(III) Writing reviews:

  1. Redeemed coupons expire 90 days after issuance. Redeemed coupons are only usable by the account used to redeem them, and are not usable in conjunction with other promotions.
  2. Points may be canceled if Horizon Farms deems it appropriate to cancel the points after the points have been awarded, such as in the case of return or cancellation of purchased products or other cases in which Horizon Farms deems it appropriate to cancel the points.
  3. If a user posts reviews exceeding the number of products actually purchased, those excess reviews will not be eligible for points. Horizon Farms will verify the user's purchase history to assess the appropriateness of point allocation. If it is discovered that points were obtained fraudulently through reviews exceeding the actual purchase history, Horizon Farms reserves the right to revoke the awarded points and delete the corresponding reviews.
  4. If Horizon Farms deems that a review is suspicious in anyway, a review of a product before purchase, a review unrelated to our products or services, or if similar or identical reviews are submitted multiple times of the same product within a short period, it will be deemed an attempt to fraudulently earn points. Such reviews may be deleted, and any points awarded may be revoked. Additionally, if fraudulent receipt of points is discovered, we may refuse the privelege of participation in the point program.