Shipping & Payment

Dispatch and Delivery

We dispatch on weekdays except on national holidays. We deliver any day of the year! Order by 12 noon on weekdays for same-day dispatch.

Shipping Method

Your order is shipped fully temperature controlled all the way until delivery to you. Our delivery partner is Kuroneko Yamato Express. We care about the environment. Our shipping material and boxes are 100% recycled paper only.

 

Shipping Fees

We like to keep it simple and transparent. The shipping fee is a flat rate per order. Additionally free shipping is offered from 10,000 yen. Sorry, we deliver only within Japan.

Delivery Zone	Shipping Fee
Main Islands	950 yen
Okinawa, Hokkaido and Isolated Islands	1,650 yen

Free Shipping

Subtotal under ¥10,000	Standard shipping fee
Subtotal is ¥10,000 or above	Free shipping*

*Okinawa, Hokkaido and remote islands are excluded from free shipping but we offer a 50% discount on the shipping fee if the order exceeds 10,000 yen.

 

Delivery Speed

From the time of dispatch it takes only 1 day for delivery to the main big cities of Japan. Locations in Shikoku, Kyushu, Hokkaido might take 2 days. Okinawa and other remote islands take at least 2 days.

Delivery Time-Frame

You can request a delivery time-frame. Please note that the delivery time-frame is not guaranteed but is met most of the time.

8:00 -12:00

14:00 -16:00

16:00 - 18:00

18:00 - 21:00

Pick Up At Your Yamato Station

You can request the parcel to be stored at your nearest Yamato distribution center. The typical Yamato center operating hours are from 8:00 in the morning to 21:00 in the evening.  Once you have placed the order contact us and let us know. We will select the closest center to your provided address.

 

Pick up at our Dispatch Center

You can pick up your order from our dispatch center in Atsuta, Nagoya in the Aichi prefecture on weekdays during our business hours. Please let us know that like to pick up your order. If a shipping fee is charged during checkout we will reimburse the shipping fee. 
 

Payment Methods

Payment Method	Handling Charge	Additional Info
Credit Card	None	Your credit card is charged automatically at checkout.
PayPal	None	Please follow onscreen instructions.
Cash on Delivery (COD)	400 yen	Pay the courier driver on arrival either cash or credit card.
Bank Transfer	Transfer Fee	Transfer to our account. The order is processed once payment is confirmed.