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Shipping & Payment

Shipping

Your order is shipped fully temperature controlled all the way until delivery to you. Our delivery partner is Kuroneko Yamato Express. We care about the environment. Our shipping material and boxes are 100% recycled paper only.


 

Shipping Fees

The shipping fees include a food handling temperature control charge which is charged by the courier service for a guaranteed cold-chain.

Delivery Zone Shipping Fee
Honshu, Shikoku, Kyushu ¥950
Okinawa, Hokkaido and remote islands ¥1,650

Free Shipping

*Okinawa, Hokkaido and remote islands are excluded from free shipping but we offer a 50% discount on the shipping fee if the order exceeds 10,000 yen.

Subtotal under ¥10,000 Standard shipping fee
Subtotal is ¥10,000 or above Free shipping*


Delivery Time-Frame

You can request a delivery date and the following time-frames in the comment box during checkout.

8:00 -12:00
14:00 -16:00
16:00 - 18:00
18:00 - 21:00


Payment Methods

Payment Method Handling Charge Additional Info
Credit Card ¥0 Your credit card is charged at checkout.
PayPal ¥0 Please follow onscreen instructions during checkout. Requires Paypal account.
Cash on Delivery (COD) ¥0 or ¥400 Pay the delivery service on arrival with either cash or credit card. If your subtotal is ¥15,000 or more we'll waive all handling charges.
Bank Transfer ¥0 Transfer to our account. The order is processed once payment is confirmed. Customer's bank transfer fees are the responsibility of the customer. Thank you for your understanding.
Amazon Pay ¥0 Please follow onscreen instructions during checkout. Requires Amazon account.
Apple Pay ¥0 Please follow onscreen instructions during checkout. Requires an Apple device.