Customer Support will be unavailable from Saturday, September 19th through Wednesday, September 23rd.
Please rest assured that orders and shipping will continue as usual with orders placed by 15:00 being eligible for shipping the same day.
Messages received while Customer Support is closed will be answered in the order received, beginning on Thursday, September 24th. We sincerely apologize for any inconvenience this may cause and appreciate your patience and understanding.
※ Please note that while Customer Support is unavailable, we will be unable to respond to general inquiries or requests to change the delivery date, delivery time, or address for packages that have already shipped.
※ Please also note that an order may be placed on hold if changes are requested after order placement, or if a question is included in the order notes.
For updates or assistance with a package that has already shipped, please contact the appropriate carrier or visit their website. Order tracking numbers can be found in your shipment confirmation email:
Yamato Transport
Sagawa Express